Why Direct Meds is building its own AI stack instead of relying on third-party tools
Direct Meds is building AI into the core of how the business operates. CMO Adam Pivko explains how the company uses its proprietary Flux system across marketing, operations, and patient experience while balancing HIPAA compliance, data control, and measurable business impact.
Building an AI-first organization requires more than adding a few tools to existing workflows. And so, Kailin Noivo sits down with Adam Pivko, CMO at Direct Meds, to explore how the company is building its own proprietary AI infrastructure, including an internal system called Flux, to connect data and deploy agents across marketing, operations, and patient experience without giving up control.
Adam explains why marketing leaders should become some of the heaviest AI users inside the business. From compressing campaign timelines to connecting full-funnel performance data, he shares how AI can help teams chase small, continuous improvements rather than waiting for one breakthrough campaign. He also discusses why successful adoption requires people who can translate business problems into AI solutions and help teams move from simply experimenting with AI to relying on it every day.
This conversation also gets into the harder questions around AI in healthcare, including HIPAA, PHI, privacy, and the tradeoff between personalization and compliance.
Adam Pivko is the Chief Marketing Officer at Direct Meds, where he is responsible for new customer acquisition channels, partnerships, technology, and creative execution. He is also the Co-Founder and Chief Strategy Officer of Autumn DNA, a health-focused company centered on personalized insights from genetics and lifestyle data. Previously, Adam served as CMO of Tierra Agency and Vice President of Strategic Partnerships at DFO Global Performance Commerce. His work sits at the intersection of growth, performance marketing, technology, and AI, with a particular focus on using data and automation to improve customer acquisition and business performance.
What you will learn:
- How Direct Meds built a proprietary AI stack to support marketing, operations, and patient experience
- Why marketing leaders should become power users of AI rather than leaving adoption to technical teams
- How to use AI to connect full-funnel data and pursue continuous 1% optimization gains
- What HIPAA and PHI constraints mean for AI implementation in healthcare
- Why an “AI maestro” can help translate business needs into working AI solutions
- How small AI wins can build momentum and encourage broader organizational adoption
- Why proprietary, non-public data could become one of the strongest competitive advantages in AI
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