E-commerce Expert Natalia Walicki of Cazoo: How to Balance Data with Customer Insight
October 4, 2023
In this episode of The eCommerce Toolbox: Expert Perspectives, host Kailin Noivo is joined by Natalia Walicki, former eCommerce Product and UX Director at Cazoo. Together they discuss her experience with Cazoo, delving into their unique approach to growth, what it means to be customer obsessed, balancing data driven insights with customer insights, and how to approach technical bugs and instability.
In this episode of The eCommerce Toolbox: Expert Perspectives, host Kailin Noivo is joined by Natalia Walicki, former eCommerce Product and UX Director at Cazoo.
Join them as they:
- Delve into Cazoo’s unique approach to growth
- Explore what it means to be customer obsessed
- Discuss balancing data driven insights and customer driven insights
- Shine a light on Cazoo’s culture around bugs and errors
Natalia Walicki is a customer-obsessed product leader with almost a decade of experience building and managing product and UX organizations, delivering impactful solutions in fast-paced environments. She was most recently the eCommerce Product and UX Director at Cazoo, an organization transforming the car buying and selling experience across the UK.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts. Instructions on how to do this are here.