E-commerce Expert Monica Villaquiran: Blending Infrastructure and Creativity at Richemont
October 2, 2024
In this joint podcast with Salesforce Commerce Cloud, Natalija Pavic welcomes regular host, Kailin Noivo, CEO of Noibu, and Monica Villaquiran, VP of Infrastructure, Client Experience, and Innovation at Richemont, for a deep dive into digital innovation in the luxury retail sector. Kailin shares how Noibu's proactive error-monitoring technology has transformed how brands like Richemont optimize their online experiences, preventing costly technical issues from disrupting customer journeys. Monica adds her insights into how luxury retailers are integrating digital tools to create seamless experiences, reflecting on the key role AI now plays in identifying and solving complex business challenges. Tune in for an insightful conversation on how luxury brands are balancing tradition with cutting-edge tech and what the future of AI holds for the retail industry.
In this joint podcast with Salesforce Commerce Cloud, Natalija Pavic welcomes regular host, Kailin Noivo, CEOof Noibu, and Monica Villaquiran, VP of Infrastructure, Client Experience, and Innovation at Richemont, for a deep dive into digital innovation in the luxury retail sector. Together, they explore:
- How luxury brands like Richemont are navigating the digital landscape and elevating online customer experiences
- The importance of proactive error monitoring to improve customer journeys and boost conversions
- The role of AI in resolving complex technical issues and leveraging customer feedback
- Key strategies for balancing innovation while staying focused on core competencies