eCommerce Expert Matt Ezyk of Pet Supermarket: Transitioning from Brick-and-Mortar to Omnichannel
August 23, 2023
In this episode of The eCommerce Toolbox: Expert Perspectives, host Kailin Noivo is joined by Matt Ezyk, Director of eCommerce at Pet Supermarket, to discuss Pet Supermarket’s journey from bricks-and-mortar to omni-channel. Discover how combining in-store experiences with digital channels can enhance the customer journey, leading to loyal, lifetime customers.
In this episode of The eCommerce Toolbox: Expert Perspectives, host Kailin Noivo is joined by Matt Ezyk, Director of eCommerce at Pet Supermarket.
Join them as they:
- Discuss the experience of transitioning from a bricks-and-mortar to an omni-channel business
- Shed light on technology investments for enhancing the customer experience
- Delve into in-house versus outsourced tech teams
- Highlight why you need to give your customers choice in how they interact with you
Matt Ezyk is an eCommerce leader with a wealth of experience in digital strategy, agile management, business process optimization and more. He is now the Director of eCommerce at Pet Supermarket, a successful pet specialty retailer with over 200 stores across a dozen states. With over twelve years of experience providing eCommerce leadership and managing Salesforce implementations for multiple high-profile organizations, Matt is always one step ahead of change in the rapidly evolving eCommerce landscape.
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