E-commerce Expert Matt Ezyk of Pet Supermarket: Transitioning from Brick-and-Mortar to Omnichannel
August 23, 2023
In this episode of The eCommerce Toolbox: Expert Perspectives, host Kailin Noivo is joined by Matt Ezyk, Director of eCommerce at Pet Supermarket, to discuss Pet Supermarket’s journey from bricks-and-mortar to omni-channel. Discover how combining in-store experiences with digital channels can enhance the customer journey, leading to loyal, lifetime customers.
In this episode of The eCommerce Toolbox: Expert Perspectives, host Kailin Noivo is joined by Matt Ezyk, Director of eCommerce at Pet Supermarket.
Join them as they:
- Discuss the experience of transitioning from a bricks-and-mortar to an omni-channel business
- Shed light on technology investments for enhancing the customer experience
- Delve into in-house versus outsourced tech teams
- Highlight why you need to give your customers choice in how they interact with you
Matt Ezyk is an eCommerce leader with a wealth of experience in digital strategy, agile management, business process optimization and more. He is now the Director of eCommerce at Pet Supermarket, a successful pet specialty retailer with over 200 stores across a dozen states. With over twelve years of experience providing eCommerce leadership and managing Salesforce implementations for multiple high-profile organizations, Matt is always one step ahead of change in the rapidly evolving eCommerce landscape.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts. Instructions on how to do this are here.